Did you know that 91% of consumers read customer reviews before visiting a local business? Every minute, people are talking and sharing reviews about your company online, but do you know what they’re saying about you? Whether it’s positive or negative, you should be in the know.
In today’s digital age, a company’s online reputation can make or break its success. With the power of social media and online review sites, a single negative comment or review can quickly spread and damage a company’s reputation.
Encourage your satisfied customers to leave positive reviews on online review sites and social media platforms. This can help balance out any negative comments and improve your overall reputation.
Engage with your audience on social media by responding to comments and messages and sharing valuable content. This can help build a strong relationship with your customers and improve your online reputation.
Be transparent and authentic in your online communications. Avoid using canned responses or fake reviews, as this can damage your credibility and reputation.